FAQs

 

What types of jewelry do you offer?

BURAHAN specializes in a diverse collection of unique jewelry pieces, with a particular focus on handcrafted items that incorporate original Yemeni agate rings. Each piece is designed to blend traditional artistry with modern elegance, ensuring a distinctive addition to any jewelry collection.

How can I ensure the quality of your jewelry?

Our jewelry is crafted using high-quality materials, including natural stones such as Yemeni agate. Each piece undergoes a meticulous selection process to guarantee that it meets our standards for durability and aesthetic appeal. We take pride in our craftsmanship, which is evident in the intricate details of each item.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging. You will need to provide proof of purchase. If you wish to initiate a return, please contact us at khaledalhaza72@gmail.com.

How long does shipping take?

Shipping times vary by location. For the US and Canada, it typically takes 5-12 days; for Australia and New Zealand, 7-12 days; and for the UK and Europe, 5-12 days. Other regions may take longer, with shipping times ranging from 10-30 days, depending on the destination.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of purchase. Please email us with the subject "CANCEL" to initiate the cancellation process.

What should I do if my item arrives damaged?

If your item is damaged upon arrival, please contact us immediately with your order number and a photo of the damaged product. We will arrange for a replacement at no additional cost.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.

Are there any non-returnable items?

Yes, certain items cannot be returned, including custom products, personal care goods, and sale items. If you have questions about a specific item, please reach out to us for clarification.

How can I contact you for further questions?

You can reach us via email at khaledalhaza72@gmail.com. We aim to respond to all inquiries within 24 hours.